We ship worldwide by fully insured, certified mail by Malca Amit, Fedex, in certain cases GLS or other couriers can be requested. Exact shipping charges will be calculated for you when your order is made. We offer free shipping on orders over EUR 10,000.00. All orders are shipped within 48 hours unless otherwise specified, such as in the case of special orders for custom jewelry designs. We will contact you within 24 hours from placing the order about shipping charges and shipping and once the item is shipped will provide you with the tracking number. In case of any questions on special orders please do not hesitate to contact us.
The prices of all of our diamonds and jewelry are listed on our website in Euros, we are currently accepting payment in Euros, USD and Hungarian forints. For exchange rates and exact prices in your currency please contact us. Prices are payable in advance via wire transfer to our bank accounts. Reservations can be made for 72 hours upon which the order shall be made or the reservation is cancelled and the diamond/jewelry becomes available. We welcome any questions, comments and enquiries over the phone and by email as well. In fact we encourage you to do so prior to ordering to avoid any misunderstanding and to get detailed information on our goods. We want you to have a wonderful experience with us and to ensure that you will be happy with what you order. Since we carry high value items for security reasons at this time we only accept payment by wire transfer unless personal arrangements are made.
Returns and warranties
We guarantee that all of the items listed on our website are as stated, if for any reason you are not satisfied, you are responsible for notifying us within 72 hours of signature of receipt and we will assist you with everything we can to satisfy you. All items can be returned for full refund for any reason if notified within 72 hours and received back within 14 days from your receipt of the item. In that case shipping costs shall be borne by the customer for the return as well. Please note that we ship all of our items completely insured and secure by Malca Amit (or similar at our common agreement) and we also require return shipment by the same. All items are checked upon receipt of return and funds are refunded only when the same item is returned in its original, unworn and undamaged condition. If any items were for any reason found to be grossly misrepresented they can be returned within 30 days of receipt. In this case the customer shall be responsible for proving the misrepresentation of the item in question. Gross misrepresentation shall mean, among others, natural origin of color in a stone, synthetic versus natural diamond. The same applies as above for the condition of the item. We highly doubt the aforementioned would ever occur as we not only buy from a highly reputable source we have never experienced problems with but also grade our stones in house and have several labs verify our findings/ what is on the certificates but if so we will do everything in our power to make our customers fully satisfied with their purchases as always.
Custom made jewelry is generally not refundable but will be altered or remade at the customer’s request if you are not fully satisfied. We will generally try to do this at no extra charge to you unless major work or a completely new design is requested. Custom orders are refundable in case of misrepresentation. The above applies about shipping charges which shall be borne by the customer. Please note that when we do custom work we fully cooperate with the customer by sending out photos during the process and maintaining continuous communication to avoid any misunderstanding or unsatisfaction. Our goal is your happiness.
If you ever have any doubts, concerns or problems whatsoever please do not hesitate to contact us.
Taxes and custom fees
All prices quoted on our website include 27 % local VAT. In case you are a customer outside the EU, we will deduct the VAT from the purchase price, however, you are responsible for any custom fees. VAT does not apply to businesses whether within or outside the EU.
Our diamonds are accompanied by certificates; our fancy colored diamonds are sold with GIA certificates in all cases, except for diamond melee. Generally, we do not supply certificates for fancy colored diamonds below 0,10 cts. Our colorless diamonds are also sold with certificates, GIA or HRD in most cases, in case of stones below 0,50 cts we generally supply IGI Antwerp certificates. Colorless diamond melee under 0,10 cts is not accompanied by certificates.
We will not, under any circumstances, share your personal information, including but not limited to name, e-mail address, address, telephone number, bank account, price or any other payment related or identification information, as well as any information about your order with any third parties whatsoever. We will not share photos or information about your order unanimously either without your prior, explicit, written consent.